Shop 　Chikyukazoku
　Operating company 　CO.ASK ME
　Address 　48-3 toriumetyou 3 tyoume kitaku sakaishi oosaka 593-8301
　Contact 　tel.+81(0)72-250-3411　（open time）　Mon to Fri 10:00～18:00
　click here for inquiry form
　Service content 　「international shipping services」　「shopping agency services」
　Price of services 　・ The description of charges page of international shipping
　・ The description of charges page of shopping agency services.
　Payment method 　・ Paypal(PayPal settlement)
　On delivery 　We offer our service on the day or next day after we confirm your payment.
　Shipping 　We deal with all the international shipping of parcel if it is possible.
　（except the size and weight can not be sent by EMS）
　weight limit under 30kg
　＊we separate the parcel if they are over the limit during shipping
　　processing.(it will cost an additional fee for number of articles.)
　Returned goods and refund 　Our company only deal with the international shipping and shopping agency
　service therefore if you want to return the product, please contact the shop
　and shopping site.
　When using shopping agency service, we can only accept returned product from
　you which does not violate the rule of that shop.
　These are all your responsibility.
　full cost of customs clearance of parcels.
　・ cost of shipping and insurance when the product is returned to the company
　　 because you have missed the time limit for collecting parcel.
　・ Import rejected product such as contraband and other limited goods stopped
　　 by customs in the shipping destination country.
　・ You will have to pay fees and insurance for the goods to be returned to
　　 Japan.
　 Ext. 　・ We operate our service with users good intentions.
　・ Other conditions and agreements of the terms and services.