Question about my pageQ1 What is my page?
Q2 Can I change the password of my page?
Q3 I forgot the password for my page.
Questions about international shippingQ1 Can I specify an arrival date?
Q2 Can you do postage payment on delivery and receipt of cash on delivery parcel?
Q3 Can a personal computer be shipped overseas?
Q4 Can a digital camera be shipped overseas?
Q5 Is it possible to send to Japan?
Q6 Will you be able to check the quality of products.
Q7 Where can I track my parcel ?
Q8 Can I cancel after subscription and various changes?
Q9 Is there a compensation insurance?
Q10 What will happen to the parcel if I am not home?
Q11 Can you return the product I bought on shopping site back to the shop?
Qquestion about damage of goods and lossesQ1 What should I do if the product I receive is damaged?
Question about customs dutyQ1 Can you tell me about customs duty in local area?
Q2 What can I do to receive my parcel more quickly when they are still at customs clearance?
What is my page?
When you register my page. you can log in (my page).What you can do on (my page).
・Viewing your usage history.It is useful for repeat order and tracking order.
・change of your basic information.
・change adress.
・delete adress.
・changing password.
Can I change the passwords of my page?You can change your basic information and password in my page.log in to my page ,choose change of my password from main menu
I forget my password of my page.When you forget your password ,please ask for re- notification from inquiry form.we will send your pass word by email.
Can I specify an arrival date?You can not specify arrival date with international mail.Can you do postage payment on delivery and receipt of cash on delivery parcels?We are sorry, but we do not deal with them. When we receive parcels with postage payment on delivery and receipt of cash on delivery,
we return the parcel to the shop.
Please keep in mind that they may ask you to pay for delivery.
Can a personal computer be shipped overseas?It is possible. please ask for detail.Can a digital camera be shipped overseas?It is possible. please ask for detail.Is it possible to send to Japan?It is possible to send to Japan.We can send to a Japanese address that you specify.
We use delivery company such as（Japan post, Yamato transport Co ltd, Sagawa express)
Will you be able to check the quality of products?Sorry .We are not able to do this.We can not check the products we receive from shop because it may cause problems.
Where can I track my parcel?You can check the status of your parcel in ( shipping reservation and status check of parcel page)until the shipment from the parcel we received.
After the shipping you can check from EMS.
Can I cancel after the subscripton and various changes?Please use inquiry form to cancel after ordering, adding and modifying parcel address.Please include order number.
Is there compensation insurance?Yes.There is up to a two million yen guarantee if the product you received is broken or
did not received complete order with express mail service(EMS).
It is free if price of any items is under twenty thousand yen, but if the price of
any items cost more ,you will have to pay fifty yen for each twenty thousand yen.
If you would like to have compensation insurance, please apply for it when you place order.
What will happen to the parcel if I am not home?There will be a card posted with contact detail to arrange redelivery. Please keep in mind that your parcel will be returned to our company,
if you do not collect after passing the storage period.
Please contact our company to re-issue when parcel is returned to us.
It is your responsibility for re-dispatch of international shipping fee and insurance fee.
Furthermore, after 90 day in our company, we will dispose your parcel.
Can you return the product I bought on shopping site to the shop?Our company does not accept returned goods.We follow the rule of each mail order shop with returned goods.
When returning the product, you have to cover delivery charge.
Please use inquiry form for returning the product when using shopping agency service.
What should I do when product I received is damaged?When product is damaged, please follow the procedure.①Keep all the damaged product, packing and the box when you received .
(you may need them when applying for compensation).
②Take couple of pictures of damaged product.
③Go to post office with picture, picture of damaged product and delivery refrain.
(take these 3 items)
④Apply for damage report at post office.
⑤Send a damaged product picture to the tikuykazoku customer support (solution@askme.jp)
after obtaining damage report.
⑥Our company apply for compensation to the Japan post.
⑦Japan post cover the cost of original purchase price.
Please use inquiry form if you are unclear.
Can you tell me about custom duty in the local area.For custom duty, what kind of parcel, name of product, price of product.it is up to custom officials. In that case, customer have to pay duty.
we can not predict the customs charges, therefore we can not answer those question.
What can I do to receive my parcel more quickly when they are still at customs clearance? When your parcel is stopped in customs clearance,you should contact local customsand follow their advice.
Please accept our apology that we are not able to contact local customs to solve the problem.
